pharo Hanem

The most important step for protecting your garments is to always wash them inside out.
* Protects Prints: This prevents the high-definition strawberry and bear graphics from fading or cracking against other fabrics.
* Preserves Lace: It keeps the delicate white ruffled lace on the hood and cuffs from snagging during the cycle.
* Reduces Pilling: It protects the outer "premium quality" finish of the fleece from friction.
🧼 General Washing Instructions
* Cold Water Only: Use cold water (30°C or below) to prevent the lined fleece from shrinking and to keep the pink and dark green colors vibrant.
* Gentle Cycle: Choose a "Delicate" or "Hand Wash" setting on your machine to minimize stress on the fabric and stitching.
* Mild Detergent: Use a gentle, liquid detergent. Avoid bleach or harsh stain removers, as they can damage the fabric fibers and graphics.
* Wash with Like Colors: Always wash the off-white Aziza Hanem pants separately from dark colors to avoid color bleeding.
💨 Drying & Aftercare
* Air Dry Recommended: Lay the items flat or hang them to air dry. Avoid the tumble dryer, as high heat can damage the fleece lining and cause the graphics to peel.
* Ironing: If ironing is needed, iron on the lowest setting and always on the reverse side. Never iron directly over the printed graphics or the lace trim.
* Storage: Fold your hoodies and pants rather than hanging them for long periods to prevent the heavy premium fabric from stretching out of shape.

Exchange Policy 🔄
We want to ensure you get the perfect fit! Please note our specific policy regarding returns and exchanges:
* Size Exchanges Only: We currently offer size exchanges only. We do not offer monetary refunds or returns for other reasons.
* Original Condition Required: To be eligible for an exchange, the product must be in its original, pristine condition. This means:
* Unworn, unwashed, and unused.
* No scents (perfume, detergent, etc.) or stains.
* All original tags and packaging must be intact.
* Quality Check: Every item undergoes a thorough inspection upon return. If an item is received in a condition that does not meet our standards, the exchange will unfortunately be declined.